Maintenance
Should anything ever break.
Maintenance Guide
1. Assess the issue
Check whether the problem is considered Urgent Maintenance (see below). If it’s safe to do so, take reasonable steps to prevent further damage, such as turning off the water, gas or power. If the situation is dangerous, prioritise your safety.
2. Log the issue in Tapi
Log your emergency maintenance request through Tapi first. Tapi may provide troubleshooting steps that can help resolve the issue without requiring a tradesperson. Follow any troubleshooting advice provided.
3. Contact a confirmed trade
If the issue remains unresolved and is urgent, contact the most relevant tradesperson from the Maintenance Trades below. They will assess the issue and determine whether immediate attendance is required.
4. If you cannot reach a tradesperson
If a listed tradesperson is unavailable or does not return your call within a reasonable time, you may contact another suitably qualified tradesperson to attend.
5. Notify your property manager
After contacting a tradesperson, please email your property manager with the issue, steps you have taken, and details of the tradesperson who attended.
Maintenance Trades
Emergency Service
Emergency Service
State Emergency Service (SES) 13 25 00
Evoenergy (Electricity) 13 10 93
Evoenergy (Gas) 13 19 09
Carpet Cleaning & Water Extraction
Carpet Cleaning & Water Extraction
Platinum Carpet Care
0413 803 696
Electrical
Electrical
N2 Electrical
0427 765 985 & 0466 888 914
Equal Energy Solutions
0419 289 228
Garage Doors
Garage Doors
ACT Doorland
0416 024 374
Glass & Glazing
Glass & Glazing
Discount Glass
02 6253 1099
Heating & Cooling
Heating & Cooling
LJ Air
0422 169 741
Locksmiths
Locksmiths
ASI Locksmiths
02 6251 1233
Pest Control
Pest Control
Pest Management Capital to Coast
0419 249 643
Flick Anticimex
02 6109 4100
Plumbing & Gas
Plumbing & Gas
Ace Plumbing
0427 209 440
Roof & Guttering
Roof & Guttering
AllClear Leafguard & Guttering
0411 694 584
Urgent Maintenance
What constitutes urgent maintenance?
What constitutes urgent maintenance?
Under the Residential Tenancies Act, urgent repairs include:
(a) a burst water service
(b) a blocked or broken toilet system
(c) a serious roof leak
(d) a gas leak
(e) a dangerous electrical fault
(f) flooding or serious flood damage
(g) serious storm or fire damage
(h) a failure of gas, electricity or water supply
(i) the failure of a refrigerator supplied with the premises
(j) failure/breakdown of any service essential for hot water, cooking, heating, cooling, or laundry
(k) any fault or damage that makes the premises unsafe or insecure
(l) any fault or damage likely to cause injury to people or property
(m) a serious fault in a door, staircase, lift or common area that prevents or unduly inconveniences access or use of the premises