FESTIVE SEASON EMERGENCY MAINTENANCE GUIDE

(For office closure: 5pm Tuesday 23 December – 9am Monday 5 January)

During our shutdown period, our office will be closed and we will not be responding to non-urgent matters. If you experience emergency maintenance that cannot wait until we reopen, please follow the steps below.

 

1. Assess the Issue

  • Check whether the problem is classified as Urgent Maintenance (see list below).

  • If safe and reasonable, take steps to prevent further damage (e.g., turn off water, gas, or power).

  • If the situation is dangerous, prioritise your safety first.

2. Log the Issue in Tapi

  • Log your emergency maintenance request through Tapi first.

  • Tapi may provide troubleshooting tips to help resolve the issue without needing a tradesperson immediately.

  • Follow any troubleshooting steps provided

3. If Unresolved, Contact a Confirmed Festive Season Trade

  • If the issue remains unresolved and is urgent, contact the most relevant tradesperson from the Festive Season Emergency Trade List below.

  • The tradesperson will assess whether the repair requires immediate attendance.

4. If You Cannot Reach a Tradesperson

  • If a listed tradesperson is unavailable or does not return your call within a reasonable time, you may contact another suitably qualified tradesperson to attend.

5. Notify Your Property Manager

After contacting a tradesperson, please leave a message for your property manager via email with:

  • Details of the issue

  • Steps you have taken

  • Which tradesperson attended

EMERGENCY MAINTENANCE CONTACTS

Plumbing & Gas

  • Ace Plumbing - 0427209440

Locksmiths

  • ASI Locksmiths - 6251 1233

Electrical

  • N2 Electrical - 0427 765 985 & 0466 888 914

  • Equal Energy Solutions - 0419 289 228

Heating & Cooling

  • LJ Air - 0422 169 741

Garage Doors

  • ACT Doorland - 0416 024 374

Glazier

  • Discount Glass - 02 6253 1099

Carpet Cleaning & Water Extraction

  • Platinum Carpet Care - 0413 803 696

Roof Leaks

  • AllClear Leaf & Guttering - 0411 694 584

Pest Control

  • Pest Management Capital to Coast - 0419 249 643

  • Flick Anticimex - 02 6109 4100

Emergency Service Contacts

  • SES - 13 25 00

  • Gas Outage - 13 19 09

  • Electricity Outage - 13 10 93

What constitutes URGENT MAINTENANCE:

Under the Residential Tenancies Act, urgent repairs include:

(a) a burst water service

(b) a blocked or broken toilet system

(c) a serious roof leak

(d) a gas leak

(e) a dangerous electrical fault

(f) flooding or serious flood damage

(g) serious storm or fire damage

(h) a failure of gas, electricity or water supply

(i) the failure of a refrigerator supplied with the premises

(j) failure/breakdown of any service essential for hot water, cooking, heating, cooling, or laundry

(k) any fault or damage that makes the premises unsafe or insecure

(l) any fault or damage likely to cause injury to people or property

(m) a serious fault in a door, staircase, lift or common area that prevents or unduly inconveniences access or use of the premises